(713) 467-9762
As part of the Advanced Metering Infrastructure (AMI) Project, the City will begin replacing meters that are at or beyond their warranty service life and install a new meter. The AMI project will be implemented in two phases: Phase 1 - meter replacement, and Phase 2 (Fall 2024) - installation of new gateway equipment that will automatically collect the water usage data in real-time.
Once the system is fully operational, AMI will enhance the City’s water billing infrastructure and allow residents to access an online portal to monitor their water usage data. This will provide residents with more detailed and frequent information about water consumption, the ability to set alerts to assist in identifying possible leaks, and enable better management of water usage. Information regarding online portal signup and access will be provided later this year.
Project Timeline
The City’s contractor, Core & Main, will begin replacing meters the week of June 24. Work will be performed over several weeks, typically Monday through Friday between 7:00 a.m. and 5:00 p.m. There may be times when work is scheduled on a Saturday, but advance notice will be provided.
What to Expect
The first phase of the project involves replacing over 600 meters throughout the City and will take several weeks to complete. All Core & Main employees will be properly identified with their company logo on their vehicles and uniforms. Core & Main employees will not have to enter homes at any time to perform this work.
Replacing a meter involves going onto the property where the current meter is located, removing the meter and replacing it with a new meter. The installation typically takes less than 30 minutes for each location, during which time the water to the property will be temporarily turned off.
Before starting the replacement, work crews will give a courtesy knock on the front door. If a customer answers the door, crews will explain the process and ask that the customer not use water during the installation process. If there is no response, crews will attempt to determine that water is not currently being used before attempting to complete the installation. If there is a sign of usage, crews will leave and return later to attempt installation.
For more information about this project, contact Director of Public Works Elvin Hernandez at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 713-467-9762.
